Refund policy

Dead on arrival (DOA): If your SpaceGamez card arrives faulty or non-functional, contact us within 7 days of delivery and we will replace it free of charge, including delivery. We may ask for a short video showing the issue to speed up your replacement.

Returns: Due to the nature of the product (a storage card containing pre-installed software), we accept returns only if the product is unopened and in its original packaging, requested within 7 days of delivery. Once the packaging seal is broken, the product cannot be returned — but it remains covered by our DOA replacement above.

Compatibility: Please check the compatibility list on our product page before ordering. Orders returned due to device incompatibility with a device not on our list are not eligible for refund. If you're unsure whether your device is supported, message us first — we respond fast.

Refund method: Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank.

How to start a return or replacement: Email support@spacegamez.shop with your order number and a description of the issue.